Answers to many frequently asked questions are listed below. Feel free to contact us if you have a question that is not listed.
We encourage you to place your order at least 2 weeks prior to your event date or as soon as you have a date set to ensure equipment availability. You can change your order up to two days prior to your event.
Yes, will call services is available for most items. Some items require Elevation Event Rentals staff to deliver and install.
Pick up and returns are by appointment, only. Will call location zip code is 80910. The address will be provided on the final contract.
All items must be secured inside a vehicle or tied down with straps provided by customer. We DO NOT provide straps for securing items.
We also reserve the right to refuse to allow certain items of our rental equipment to be loaded if we believe that damage may result to the equipment.
YES. Standard delivery fees apply Monday to Friday, 8am to 7pm. Outside of these days and times, an additional delivery charge for after-hours deliveries and pick ups.
Delivery fees are calculated according to delivery zip code, type of rental equipment, and any special timing requirements for delivery and pick up.
Quoted delivery rates are for ground floor deliveries to the address you provide at time of order, but within a reasonable distance from company vehicle parking. Items will be neatly stacked in a mutually convenient location on delivery. Items must be similarly stacked for pick-up.
YES. Standard delivery fees apply Monday to Friday, 8am to 7pm. Outside of these days and times, an additional delivery charge for after-hours deliveries and pick ups.
YES. A non-refundable deposit of 15%-20% of the total cost is due at the signing of your Contract to secure your order. This deposit must be paid by check or by credit card. The balance is due prior to or upon delivery.
We accept all methods of payment including cash, checks, and all major credit cards.
Final payment is due prior to or upon delivery. We accept cash, checks (payable to Elevation Event Rentals), or credit/debit card (driver will have a card), or you may pay your balance online at any time before your event date.
Rentals under 5 days are considered a one day rental.
YES. For a minimal fee, we will set up and take down the tables and chairs for your event. Set up of table settings and centerpieces will also be charged a minimal fee.
YES, with most tent rentals, set up is included. Tents under 400 sqft and center pole tents will be charged a small set up fee.
Notice for cancellations must be given 7 days in advance of scheduled event. ALL cancellations will be charged 50% of the order if received less than 7 days prior to scheduled event. Failure to cancel reservation or pick up reserved rental items will result in the order being charged the full reservation amount. There is no charge for canceling due to weather, if cancellation is made before equipment is delivered.
There is no charge for canceling due to inclement weather (rain, snow, wind). Cancellation must be made before equipment is delivered. If you decide to have the equipment delivered anyway, you are responsible to pay for the full reservation amount, no discounts will be given.
We encourage you to submit final numbers of your order up to two days prior to your event.
YES. Just call the office or send an email with your desired changes.
The damage waiver charge is 8% of the rental contract total and is non-refundable. It covers accidental damage due to normal wear and tear of the rental equipment. It does not cover damage caused by lack of care, vandalism, malicious mischief, theft, mysterious disappearance, wrongful conversion overloading or exceeding rated capacities, misuse, carelessness, neglect, or abuse. The Damage Waiver Charge does not apply to linen damage, specifically burn holes, wax stains, or other difficult to remove marks.
YES. We will meet you at the event site and do an on-site consultation and inspection to ensure proper set up on the event day. This is especially encouraged for large and multiple tent set ups.
YES. You must have permission for tents set up in a park or venue.
A permit may be required. Please allow 7-14 business days to arrange this service. Yes, but many venues and public parks will require you to be in and out at specific times. This will cause the price of your delivery to increase. We must have a first & last name of a contact person at the venue and a phone number to confirm all delivery times and dates.
Tables and chairs must be clean of debris, stacked and ready for pick up.
Food Machines and Food Service Items should be emptied, rinsed, dried and re-packed in the containers in which they were delivered.
Linens: We ask that all food and debris is removed and linens are dry prior to placing in the soiled linen bag provided with rental. We will charge a fee for missing and/or damaged linens. Take special care with candles as melted wax will damage linens.
Tips are not required but are truly appreciated. Appropriate tip amounts are $5-$20.
